Complaint Solution Limited is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or contact us.

Information We Collect

We may collect:

• Name and contact information (e.g., email address)
• Information you submit via our contact forms
• Basic technical information (IP address, browser type, device information)
• Website usage data via cookies and analytics (if enabled)

How We Use Your Information

We use your information to:

• Respond to enquiries and provide requested information
• Deliver services and manage our business relationship
• Improve website functionality and user experience
• Maintain security and prevent misuse
• Comply with legal obligations

Lawful Basis for Processing

We process personal data where necessary for:

• Legitimate interests (e.g., responding to enquiries, improving services)
• Contractual necessity (where services are engaged)
• Legal obligations
• Consent (for cookies/marketing where applicable)

Data Sharing

We do not sell personal data. We may share information with trusted service providers who support website hosting, email, analytics, or business operations, under appropriate confidentiality and data protection obligations.

Data Retention

We retain personal information only for as long as necessary for the purposes described above, or as required by law.

Your Rights

Depending on applicable law, you may have rights to: access, rectify, erase, restrict, object, or request portability of your data. You may also withdraw consent where processing is based on consent.

Contact

For privacy-related enquiries:
Email: info@complaintsolutionltd.co.uk